Who regulates us?
The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about Nationwide Vehicle Contracts Limited, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.
What products do we offer?
We offer products and services from a range of Finance and Leasing Companies, UK Vehicle Dealerships and Product Providers with whom we have commercial agreements in place. We are a commission and fee based organisation which means that we receive commission and fee payments for business introductions and providing our services. We will receive financial remuneration which may be variable or pre-set dependent on the product and the volume that we place with that organisation.
Which service will we provide for you?
Our Finance Services:
For the provision of finance authorised and regulated by the Financial Conduct Authority, firm reference number 754696 and are permitted to advise on and arrange consumer credit contracts. As an FCA regulated Advisors, we can introduce you to a limited number of lenders and leasing companies (a list is available on request) who may be able to help you finance your vehicle purchase or provide vehicle leasing solutions. This group of lenders and leasing companies provides us with a range of products which may be suitable for your vehicle purchase or leasing requirements. We will explain the key features of those products to you and make a recommendation based on affordability which is suitable for your demands and needs at the time it is made. We are not Independent Financial Advisers and so are unable to provide you with independent financial advice. There are also other sources of finance which you may wish to investigate. We may receive a commission payment(s) or other benefits from finance providers should you decide to enter into a finance agreement with them via us.
Our Insurance Services:
At present we do not offer any insurance products.
What to do if you have a complaint
Lucky Seven Motors
Complaints Policy
FCA - 754696
We are committed to providing a high standard of service to all our customers. We are an independent dealership and we want to ensure complete satisfaction of our customers and this continues to be the driving force behind our business today.
We genuinely want to hear your feedback, both good and bad, to help us ensure we are able to maintain our high standards and ensure that we are there for you.
Need to make a complaint? This policy is designed to provide guidance on the way in which we receive and manage complaints. We value our customers and aim to provide a first class service at all times, including in complaints handling.
We want you to know that we treat all complaints seriously and we try to ensure that we resolve your complaint as quickly as possible.
For all customer concerns, please contact us using the below details:
Post: 771 High Road, Ilford, IG3 8RW
Email: [email protected]
Tel: 07840 050057
If your complaint is related to a financial agreement or a vehicle funded under a finance agreement, we will refer this to the relevant lender and you will be given details of who is dealing with your complaint and how to contact them. We will do our best to resolve the concern immediately with as little inconvenience to you as possible and to keep you informed during the process. At any stage you may contact the person handling your complaint and discuss the next steps.
We will acknowledge your complaint within 5 working days.
We will keep you informed of the progress being made towards complaint resolution throughout our investigation. Within 8 weeks we will give our Final Response or a further progress report on the investigation.
If you remain dissatisfied, we recommend that you refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is a free and independent service available to consumers who have a complaint about a financial product or service. The address, website and contact details of the Financial Ombudsman Service are as follows: Website: www.financial-ombudsman.org.uk
Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR Email: [email protected]
Telephone: 0800 023 4 567 or 0300 123 9 123
Data Protection All complaints received are treated with confidentiality and in accordance with the requirements of data protection legislation.